CrohnieToo
Joined: 20 Mar 2006
Posts: 2161
Location: Michigan
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I agree w/Raymart. However, you might try "laying" on both the DME and the doctor that you are concerned that neither is interested in knowing what may be the cause of any problems w/CPAP therapy you might be having which obviously they aren't or they wouldn't balk at providing you w/a fully data capable CPAP. You are NOT comfortable w/changes to your therapy being made by "guess and by gosh" nor are you thrilled w/the idea of multiple titrations to determine a problem.
I'd also remind BOTH doctor and DME that YOU are the one paying for your equipment (makes no differenc whether out of pocket or via your insurance) and you are aware that a CPAP is HCPCS code E0601 and that E0601 does NOT differentiate between a bare bones CPAP such as the Plus and a fully data capable auto PAP such as the Respironics M Series Auto w/A-Flex so your request for a Pro is NOT AT ALL out of line and TOTALLY REASONABLE.
Be DIPLOMATIC but be firm. You're less than 45-60 days into this current Pro so it is still not too late to return it and go elsewhere for your CPAP equipment (assuming you've first called your insurance to ask what local DME CPAP suppliers they are contracted w/and have the option of more than this one). And if you are willing and able to purchase out of pocket there is always the option of purchasing your equipment online.
If you have to go the route of returning your equipment, first determine whether your insurance purchased the mask, hose, etc. outright and just "rented" the Pro for a set period. You sure don't want to return a mask, hose, etc. your insurance has already paid for w/o being sure that you can get new ones paid for from a different DME supplier!
I wouldn't stress the software issue at first. Just your "insecurity" w/a doctor and RT who aren't interested in the data these fully data capable xPAPs can provide when you encounter problems w/your CPAP therapy.
If you do have to get into the software issue THEN you can remind them that Respironics DELIBERATELY developed PATIENT software.
Assuming that your insurance does allow you the option of one or more other local DME suppliers you might even want to "shop" them first and see which xPAP they are willing to provide you with and if they will provide you w/the Pro as you want.
_________________ Some people are like Slinkies... Not really good for anything, but they still bring a smile to your face when you push them down a flight of stairs.
Resmed's new VPAP Auto. Humidaire 3i, Simplicity & Micro mask, ResScan 3.4 software, SPO 7500 oximeter.
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