I am a former white-collar crime detective. I bought a "My Snoring Solution" chin strap. It was not what I expected, and I could not use it due to a deviated septum. I returned it by carefully following their return policy. This was over a month ago. I never received a return. I called many times and left messages to return my calls. Their contact prompt is very vague. You can not get a live human to talk with. I sent several emails. No replies. I sent a letter suggesting that if I did not receive my refund immediately, I was going to use all the former resources available to me from my previous position, i.e., FBI Consumer Fraud Unit, BBB, Alabama Attorney General's Office, etc. A guy called and said they responded to my emails, which was a lie. I very thoroughly monitor my incoming emails. They absolutely did not respond. He said he would immediately refund my money to my credit card account. He didn't.
Monday, I am going to keep my promise to him and pursue all resources I have in order to have this company investigated. I can tell from past experiences that this company has raised several "red flags" in the fraud category. Maybe they are legitimate, but incompetent. Sometime it's hard to determine incompetence from fraud. I will, however, find out which one it is with this company.
I welcome any anyone with similar problems with this company.