DME = Durable Medical Equipment.
The questions you asked your rep at the DME, answering those could be construed as giving medical advice, she was right not to answer them. She should have encouraged you to ask your doctor, though. Did she?
I understand what you mean about a DVD, and I think some people would find it helpful. In my opinion a lot of folk would just chuck them, though. I see posts on this board all the time, asking the same questions that were just answered in the previous thread. I'm not knocking anyone for that. I think a lot of people would prefer to have help one on one rather than do their own research -- they could have used the search feature or read the FAQ here but they posted for help instead. This board is a Godsend for many, some have even posted that
That being said it would be nice if the DMEs had the video you spoke of, an 'orientation video' if you will, to show new customers before mask fitting, etc. It would have to be somewhat generic as far as mask fit issues, but can address things like locating the CPAP lower than the bed and why, how to clean and fill the humidifier, cleaning mask and hoses, cleaning filters, things of that nature. Each time I have been at my DME the RT has gotten a call on what to do about condensation in the mask, or how do I clean this stuff again?
Just my $0.02 USD.